padding: 10px 0; Update: Some offers mentioned below are no longer available. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. Then you can spend your AirpointsDollars on flights and OneUp upgrades. Learn more about suspicious emails and messages. display: block; To reset your password, enter your username and email address and click Send. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. Your card will be suspended, so it can't be used for purchases. You can also sign in to the Air NZ app, which will . View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. You must provide an email address to register for an online Airpoints account. Visit www.hsbc.com.au or call 1 300 30 8 880. display: -moz-flex; display: flex; Just because a website starts with https does not mean it's safe. Prices are per person, child discounts do not apply. @media only screen and (max-width: 479px) { No, AirpointsDollars can only be earned, not purchased. and he will do his best to retrieve it for you. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. .content.header-bottom { You can register for email alerts, bringing our best deals to your inbox each morning. You can also used them to pay for rental cars, holidays, wine and Koru membership. I can't remember my Airpoints number, how do I find it? It's an email scam that's been appearing in inboxes across the. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. Status Points add up to make you eligible for Silver, Gold or Elite tier status. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. It also generates unique and strong passwords for your use. 0800 021 777. 4. Can I exchange my AirpointsDollars for cash? Dec 2019 - Aug 20209 months. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. If you want to add a bag to your booking, you can do so here. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. Watching your AirpointsDollars and Status Points add up is easy with your online account. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. To reset your password, submit your username or your email address below. No, AirpointsDollars can only be earned, not purchased. , See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. Can I transfer my AirpointsDollars to another member's account? Tel: 1800 803 298. More about Koru. Update your contact information. If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. It's possible your missing AirpointsDollars and Status Points are still being processed. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. and he will do his best to retrieve it for you. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. You can unsubscribe at any time. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. Be among the first to hear about the latest offers from grabaseat. Avisworld.com is a Car Rentals website . I've forgotten the password and/or username I made up when I registered online. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. https://ib.airnewzealandcreditcard.co.nz/login. Visit airnewzealand.co.nz/koru for details. I'm already an Airpoints member - do I need to register again? If you have forgotten your username, click here to request it to be emailed to you. What happens if I fail to complete the email and mobile verification process? You won't need to fill in all your details again. New Zealand domestic check-in. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. Seeterms and conditions. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. It's easy to change your personal information. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. More about spending. If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. The same applies if you are a Koru member. Understanding your online account. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. .content.header-bottom .usp-content { Lucky for you, we have a few ways to get in touch. See the list of FFPs of participating Star Alliance member airlines. For further information, or to apply now, visit Westpac or call 0800 888 111. How do I check my AirpointsDollars balance? Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? .content.header-bottom .usp-content > div { New deals go on sale every day and they are available any time from midnight. Over 2,700 flights are booked daily with the help of Airpoints. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. I have recently changed my name, how does this affect my Airpoints membership? You can make many changes to your flight details online: All you need is your six character booking reference. Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. The exact time varies and can be pretty random. It prevents others from potentially intercepting the communication between your browser and the website's server. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. A password manager stores all your passwords securely, so you do not need to remember them. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. This varies week to week, but there are often several thousand seats available. Your Airpoints number if you have an Airpoints related enquiry. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). I'm registered for grabaseat alerts but I'm not receiving them. Visit airnewzealand.co.nz/koru for details. Then login and set up your Watchlist to be notified when deals go live. Can I use AirpointsDollars to upgrade my booking? Pro-tip: For the best Oscar experience,sign in to the website first. If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. margin: 0; Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Can I earn AirpointsDollars for a ticket that I have purchased for another person? Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. See the Elite Airpoints Dollar upgrade chart. Missed out on AirpointsDollars? Inflight entertainment. color: #000; Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. Seats are strictly limited - see the online 'counter' for the number of seats left. What happens if I do not have access to a registered mobile or email address? Digital Airpoints cards. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. } Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. align-items: center; If you've not registered yet, you can register for Airpoints online. Compare and book leading operators from taxis and shuttles to limousines and helicopters. Here are some suggestions to fix the problem. .content.header-bottom { .content .usp-content .price-currency { Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. display: block !important; The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. clear: both; What can I do? Air New Zealand Internet Banking. Onboard your flight. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. No, AirpointsDollars may not be exchanged for cash. More on managing your account Please sign in with your Airpoints details by clicking on the link below. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. If you've clicked on a link in a Phishing email or scam message, act quickly. General terms and conditions and Grabaseat fare conditions apply. Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. You must be able to send us evidence of the correct or new name so that we can update it. } Don't share your personal information online. There are many ways to earn AirpointsDollars - to find out more,click here. If you booked the same flight in business . As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. Is the email and mobile verification process mandatory? Additional phone numbers. For your local free calling number, click the Help & Contact link at the top of the page. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. You can often make changes to your booking online. You can also purchase a Star Alliance upgrade using AirpointsDollars. Just ask "What is my credit balance?" The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. Auckland, New Zealand. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. If you've not registered yet, you can register for Airpoints online. See the applicable Credit Card Conditions of Use for full details. How do I update my details? These points can later be redeemed on your flights, rental cars, hotels and more. You will then be able to enter a new password. These fares are only available online for one day only or until sold out. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. } Some emails may contain website links that are not safe to open. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. This should also be the same name that's on your current passport. Discover the possibilities for yourself and be rewarded for the things you do every day. AirNewZealand lounge passes are not available for purchase. TTY users phone 133 677 then ask for 1800 132 476. There are a few reasons you might not be getting them. Simply enter your Airpoints number when you book a flight or with one of our travel partners. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. More about earning. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Discover the possibilities for yourself and be rewarded for the things you do every day. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. 4. Username Cancel Find out what you canspend your AirpointsDollars on. and he will do his best to retrieve it for you. Are grabaseat deals only available online? What should I do? We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence).