The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. Simply set the desired temperature and walk away. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. Continue holding down the gas control knob for about 1 minute after the pilot is lit. 5, Ample hot water for households with 2 to 4 people, Ample hot water for households with 3 to 5 people. Just as your car requires periodic maintenance, so does your water heater. Turn the gas control knob counter-clockwise to the ON position. You need to make sure that all faucets are closed. For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. To clear the error, try these troubleshooting steps: This indicates an error in the hot surface ignitor circuit. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. However, they are different from Rheem heaters, as Richmond develops its own innovative technology for use in a wide range of heaters for both residential and commercial applications. Reasons Why There Is Water Leak Inside Refrigerator, Why Does My Air Conditioner Keep Freezing Up? your shower is due to cold water living in the pipes between your water heater Press and release the HOTTER button until the desired setting is reached to increase the temperature. Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. In addition to the hot water you needit gives you the power to know, control and protect. The series is made up of a number of whole-house and point-of-use heaters. This is an exclusive feature of the Richmond tankless water heaters. If you buy something through a referral link on our site, we may earn an affiliate commission at no extra cost to you. Richmond is a famous and reliable water heater brand. The Rheem website has a tool for checking and verifying your warranty to see if it has been registered by the homeowner or installer. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! This cookie is set by GDPR Cookie Consent plugin. Open a hot water faucet or lift the handle on the relief valve to admit air to the tank. To resolve the issue, follow these troubleshooting instructions: This indicates that there is a problem in the combination gad valve driver circuit. When he is not busy trying not to electrocute himself, you can find him in the garden tending to his vegetables and chickens. The knob needs to be depressed to light the water heater. Another thing that can cause this problem is when the pilot burner orifice is clogged. Before removing the anode rod, make sure the cold water supply is turned off. There are several reasons your water heater could fail to ignite. Depress the COOLER button until only the WARM indicator light is lit. ON/OFF Dial Control with adjustable digital temperature display. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. Your Air Supply or Exhaust is Blocked. 3 Richmond Tankless Water Heater Reviews from Consumers Online, 4 Richmond Tankless Water Heaters Warranty and Customer Service. Sophisticated technology has reduced the size and increased the features and benefits. may be familiar with the "cold water sandwich." Water heaters are an invaluable asset in todays homes, and not just any heater but rather a good quality heater to effectively and economically heat enough water for your daily needs. Lastly, check the valve error codes. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. As long as you contact the support, you wont have to be bothered by Richmond water heater troubleshooting. This can take up to 24 hours. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. House generators are quite expensive. Self-modulating power control. Even after they have reset the heater, it will turn off on its own after 10 to 15 minutes of running. Plus, they can be installed in locations where a storage water heater may not fit. Therefore most homeowners try to cut down costs wherever possible, bypassing the recommended installation procedure. There are a couple of products that may work in your application. If there is not enough or no hot water, it could be that water usage may have exceeded the capacity of the water heater. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. Click here to review this water heater's Energy Guide for more details. Do not use gas control knob to regulate gas flow to burner. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. Open the drain. Going off the grid sounds noble, satisfying and eco-friendly. Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. Uses indoor air for combustion with flexible venting options up to 100 feet. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. Explore the water heaters key components. Hot surface ignitor not positioned correctly. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. Customers reviews for Richmond water heaters all mention the high quality of these units. Analytical cookies are used to understand how visitors interact with the website. Throughout development, Richmond engineers have been highly attentive to the role LDO robustness will play on product reliability and consumer satisfaction. Set the thermostat dial to desired setting by turning dial counter-clockwise. Check the vent and/or combustion air-inlet systems for obstructions. water filter, debris can become trapped in this long path if not stopped by Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. If you are not regularly checking your Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 However, there are a few checks that apply to multiple models and water heater types: Everything requires some maintenance. Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. Yes, we do. One of them is about adjusting the temperature. Quality is assured by the extensive testing every unit must go through before it becomes available for sale. Birds nest, rodents and wasps nest can also block your venting, so be sure to thoroughly examine all vents that are located or lead outside your home. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. Use a match or candle flame or smoke. As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. 13kW Model Flow Rate: up to 3.17 GPM. These units obtain combustion air from the outdoors. Slightly depress the gas control knob and turn clockwise to OFF position. Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. $609.99 $ 609. The outdoor version comes with freeze protection for temperatures as low as -30 degrees Fahrenheit, making it suitable for almost any setting. Installing gas water heaters is always more complicated. This is mainly because of the low-input pilot, which reduces the amount of gas that the heaters use when on standby. If there are bubbles, this indicates a gas leak that must be corrected. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. The temperature appears on a digital display on the front of the unit. A digital display makes setting a precise water temperature, or monitoring . Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. The first ensures that the unit adjusts power to meet your demand for hot water while avoiding wasted energy. Richmond Encore Tankless is about one third the size of a conventional water heater. These use electric, gas, and solar as their fuel sources and are available as tank, tankless, or hybrid models. Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. The cookie is used to store the user consent for the cookies in the category "Performance". Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. Pressure switches- Make sure the pressure switches are not kinked. water (in contrast with soft water) is water with a high mineral content, and The anode rod should be removed from the water heaters tank annually for inspection and replaced when more than 6 of core wire is exposed at either end of the rod. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. The reference mark A or 1 mark represents an approximate water temperature of 130oF. Problem 4. Tankless Mid-Efficiency Water Heaters. Although uncommon, issues can arise if something isnt working correctly within your water heater. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). Blocked vent system- Have a qualified service technician evaluate vent system for blockage. Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Depress and hold the gas control knob all the way down. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! He got his start in the plumbing business working on fixing all types of home improvement issues including water leaks, broken toilets, appliance installation, and more. Low gas pressure could also be the cause of the problem. Richmond urged the ANSI standards be reviewed. Although recirculation kits incur an additional cost, they can save you thousands of gallons of water every year, meaning they are cost effective. Depress the COOLER button until only the WARM indicator light is lit. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. Try to reignite the pilot light. The anode rod should be removed from the water heaters tank periodically, for inspection. To prevent wastage of heated water, the 7.0 model is recirculation kit ready. You can also call a qualified and professional service technician. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. When the faucet is opened, the water flows through the Richmond Tankless Water Heater, which heats it to the temperature youve digitally set. It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. If it goes out, repeat steps 3 to 9. All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. For most tankless water heaters, the display with present an error code to inform you that your air supply or exhaust is blocked. Leaking or open hot water faucets could also be the reason you are not getting hot water. Allow several gallons to flush through the discharge line to an open drain. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Drain the heater and clean it. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Contents show 1 1. Rinnai is known for their innovative tankless water heaters, such as the RUCS65iN and the RUR98iN. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If the combustion shut-off device is at fault or gets tripped, it will turn off the unit and the main burner won't stay lit anymore. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front.