I look forward to receiving more information from you. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. please give me my refund. He shares his travels under, The dragonpass offer from Regis is still valid. When you sign up for a monthly experience, you are assured that you can cancel anytime. Disgusting behaviour. How regus allowed to get away with their hidden automatic renewal. I hope youll continue to serve more and more people and make their life happy and prosperous. This will take you to the "End Your Amazon Prime Membership" page. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. Build your presence fast, anywhere in the world. You have a business to run and our objective is to partner with you to help you grow even further. What the heck? Your local team are always your first point of contact. Verification can help ensure real people write reviews about real companies. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. As far as the payment is concerned, it has been made in full. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Hi Josh, Hi Andrew, Im sorry you felt the need to escalate this. It seems the discounted GBP payment option is no longer available payment is now US27. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. I had an error with their billing department which was 100% their fault. Account Number: [protected] Sandra Melody However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. For a company as big as Regus to not have a complaints procedure this is appalling. * All prices shown are valid at the time of inquiry, based on 24-month contracts. AvenueErie Rhode Island 24975. It should also state the reason behind why you want to cancel the membership. You will regret signing with Regus. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? After being in my new office they are increasing rent by 8.7%. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Be part of a vibrant coworking community with dedicated desk or hot desking options. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. And again, there is simply no legitimate reason for this. They would not remove the items that I didn't want. I checked my email and didn't see any confirmation emails from Regus. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. THINKPODs are available only in selected locations. I am sorry if you feel this way. You can also choose a coworking or office membership for 5,10, or unlimited days a month. How easy is it to get a hold of customer service at regus? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I have stopped all payments since then due to loss of job and relocation for school. Do not do business with this company! Coffee/Tea - $35 per month Not only they refuse to return my deposits they also threaten me with lawsuit I was blessed to have the opportunity to be part of the church. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! I have received a GBP14.75 charge after registration. endstream endobj startxref this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Otherwise why would so many victims protest about this company? And they do not have to provide any notice to you at all. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Any that you do not require can be opted out through your online account. They are so disorganized that they are billing for both accounts. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. The complaint has been investigated and resolved to the customers satisfaction. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. They only communicate via email. It goes against our guidelines to offer incentives for reviews. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. I would like to request you to cancel my membership with you kindly. If so I might cancel my Regus ASAP as to not forget. Who has the free mental bandwidth to keep track? Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? You have been with us for several years and already experienced renewals. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Lorraine Brule It is just because of the nature of my job. Professional rooms for your next training session, interview, or pitch, wherever you need it. I have been renting an office space at Regus in Kings Hill for over 12m now. It should also state the reason behind why you want to cancel the membership. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Wow, Hi Jane, They charged us for three months after we cancelled in August. Assistant Global Customer Service at Regus. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. This is a very unprofessional way of handling the situation as this concerns health and safety. From,Hedy GreeneAp. 2.3.2. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Trustpilot is assessing this review in accordance with our flagging process. Originally, total costs 20k THB, but end up with 50k THB. For clarity, you were also charged a retainer top up. Your email address will not be published. Share your photos and videos with others to prove the truth of your words. Submit a complaint and get your issue resolved. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Platinum membership includes access to an office. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. If your home club is open, your best source of billing or membership information is to contact them directly . They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Hi Shannon, It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. No staff available for contacting on the event day. I am surprised that youre now challenging this known process. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. The complaint has been investigated and resolved to the customer's satisfaction. ComplaintsBoard.com is a leading complaint resolution website on the Internet. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Here is a simple format for writing this letter , To, https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Kind regards, I stayed with regus for a few years, everything is good despite the high price until I decided to cancel If you don't reply to that email you get locked into a contract. Your email address will not be published. 2. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. I sincerely apologise if you have experienced billing errors. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. but when u need support / CS to talk and solve ur problems its literally non existant. Please log on to your online account and check that your phone number and email address are correct. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Have a question or issue with your current products and services? This should not come as a surprise to any customer. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Get A Quote. Sometimes they don't see my payments and kick me out of the system. Head of Customer Services. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Global Customer Service at Regus. So, I would like to request you to cancel my membership with you kindly. How did you work around that? Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Michelle Spire I couldnt see your email address or Regus account reference in your message. I look forward to receiving more information from you. Its nonsense in most cases and one should be able to continue with an office space. I paid for the service up until that point. %PDF-1.6 % If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Though I discontinued using the office after 11/30/21, I have paid for December. Can I change my membership after Ive signed up? Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? Its important to think of the business you are trying to end your term without proper notification. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Compare them below and choose the right one for your business. We offer a number of different membership options. Today Sandra replied to my messages on both message boards and via email. All agreements end on the last day of a calendar month. Press J to jump to the feed. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Our dedicated teams work hard to help all customers but I can also help you have this resolved. She advised me to consult the Agreement, which I did. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Required fields are marked *. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, The best guides, deals and tips for more frequent flyer points in Australia. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. You can only revoke a membership attached to an active class. This could be due to your account details needing to be updated. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Assistant Global Customer Service at Regus. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Global Customer Service at Regus. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Not most people, I bet. You have not been charged fees for no reason, you have been charged correctly. Can I roll any unused coworking and office days into the next month? All of our templates are completely free to use and are designed to save you time and hassle. It won't go in any direction! Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Id like to be able to help but havent been able to identify your account. I had expected to be required to pay for 3 months through 2/28/22. Services are billed automatically depending on the customers preference. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. We also ensure all reviews are published without moderation. Meet in any city. Hi Dr. Carrie Jaffe, thank you for getting in touch. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Kind regards, Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. The temperatures in our office are 31 degrees and up everyday for the last few months.