Can I request a partial refund on my purchase if I have selected Refundable tickets? Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Ticketek Terms and Conditions of Sale. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. They will be assigned the seats nearest the original purchaser. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Terms & Conditions of Sale | Ticketek Australia Can I sell Child/Junior or Concession tickets on Ticketek Marketplace Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Can I buy tickets if I am based overseas? Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Tap the trash can at the top right of the event pass to shred the event pass. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. I had the opportunity to study abroad in Australia during the summer of my Junior year. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Ticketek Australia In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Some pages may contain a virtual tour and a seating map for that venue. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Ticketek Online Terms of Use and Privacy Policy. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. There was a spelling mistake in the email address entered. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Don't worry! In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Group discounts may be offered but do not apply to all events. Many businesses act as Ticketek Agencies throughout the country. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? For security purposes, you must still enter your password when purchasing or updating your account details. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Where can I get more information about privacy for Friend Spotter? This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Where do I redeem my Ticketek Gift Voucher? How long are Ticketek Gift Vouchers valid for? The obstruction varies in different venues. How do I redeem my Ticketek Gift Voucher? What happens if I purchase multiple tickets and haven't received them all? Guest passes are subject to availability, and information on guest pass availability can be found on our website here. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. 2022 AFL Ticketing Information | Adelaide Football Club When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Can I request a refund if I change my mind about attending the event? How do I gain entry to the venue using Passbook? The Ticketek app was also reportedly glitching, stopping people from . Will AFL Membership dining have a priority system in place to access tickets? Ticketek Marketplace - Buy and Sell Tickets The term including when used in these Terms and Conditions is not a term of limitation. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. ) The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. No. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. 4. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Ensure your contact and personal details are correct. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. 13+ - Adult Ticket. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Please note that there will be large wait times on the phone when dining tickets go on sale. Yes, it will. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. FAQ allblacks.com In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Invitee B purchases the two seats they were assigned at step (b). Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Your barcode will be on the first page that opens (the homepage). If I received an invite, does Ticketek store my contact details? Tickets can be purchased via our website here, or over the phone on 1300 722 515. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. By clicking this link, a web page will be displayed containing your ticket. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. The transaction limit is 10 at both Marvel Stadium and the MCG. Can I still access the full site on my phone if I need to? The user will not be able to view the ticket. Please ask your friend to check their junk mail. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn What are the terms of General Admission (GA)? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. To do this, please check the 'keep me signed in' box when you log in. Gift Vouchers can also come in pdf format, which can be printed. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. We liaise closely with event organisers on matters related to ticket scalping. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Change My Location Children aged 0-6 do not require a ticket, however, they must not occupy a seat. No, we cannot refund the additional charge for the Refundable tickets. Proof of purchase may be required for any refund or exchange. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. I would still like my tickets mailed to me at my overseas address, is this possible? Your barcode to access tickets is generated upon your renewal. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Why can my friends (invitees) only purchase the held tickets one at a time? endobj In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Ticketek Australia Questions | ProductReview.com.au All refunds for cancelled or rescheduled events are managed by Ticketek directly. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. There are over 20 circumstances you may request a refund. How do I make a wheelchair or Accessible Seating booking? You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. No, you can continue to use your mobile ticket.
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