04-18-2022 See our Condition of returned items policy. This is the loophole. You have 3 business days to respond to the request and resolve the buyer's issue. eBay and PayPal will not even look at video evidence. See our seller protection policy to find out how to qualify to give a partial refund. Read our most popular questions and answers about handling return requests from your buyers. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery The buyer claims the item is not compatible with his mobile phone. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Im on the phone with eBay seeing what if any options I have. Per the seller's return policy in the listing Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. and both eBay and Paypal would still side with them. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. You can't deduct the original shipping cost from any refund amount. However, sellers cannot refuse REFUNDS. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Start a return. Add a message to the buyer explaining why the refund wasn't full.
Copyright 1995-2023 eBay Inc. All Rights Reserved. So let me get this straight? There is no more seller protection. if (document.context) document.write ("&context=" + escape(document.context)); On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. '&charset='+document.characterSet : '')); If we're asked to step in tohelp, we'll ask the buyer to return the item to you. No support for sellers in these cases. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. Also this makes the process require the buyer send the item back instead of filing a claim. The seller responds to the buyer's request. What if any recourse do I have in this situation. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Select your carrier and enter the tracking number. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay.
i probably get osmo pocket instead."
How eBay Sellers Can Prevent Returns - liveabout.com Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Thank you very much for your help! So they can make it sound as the 23 days was trying to help you. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Currency exchange rate applied to refunds. Keep in mind that some returns can remain open for up to 35 business days. Fill in the total refund amount (s) and the return reasons. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. The seller claims the item is not compatible with his mobile device. document.write ("'><\/scr"+"ipt>");
eBay Money Back Guarantee policy We've outlined yourresponse options below. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. See our page on, Would you like us to help with an open return request? If the item is returned used or damaged, you may qualify to issue a partial refund. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Should I wait for the seller to contact me? Should I wait for the seller to contact me? You can choose to add a message to the buyer. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later.
Choose the item above to start resolving a return. Tip. '&charset='+document.characterSet : '')); If I accept it, I can still require a return of the item & always do. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . This dragged out the process, caused unnecessary stress and confusion. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. See Evidence of successful delivery to the authenticator below. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? You can also open your Returns dashboard and select View return details from beside the case. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. I also sent the manufacturers specifications which show compatibility. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Returns should be sent with tracked shipping that can be independently validated. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Ebay has a 30 day money back guarantee that is available on most all items sold here. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . I have an email that I have never seen in my 20 years at eBay. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Create a list of items the rule applies to. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . It fixes posts like this one more often than it breaks them. The item in question is an electronic stabilizer with moving parts and motors. This is a good option for low-value items. New comments cannot be posted and votes cannot be cast. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. For more information about buying and selling internationally, please see our policies on International selling and International trading. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You can see it on the listing if it qualifies. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. This is at the seller's discretion. This isn't working for me. eBay Money Back Guarantee programs on international eBay sites. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. This is a good option for low-value items. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Who is looking out for us ? For example, you may haveopted to automatically accept return requests.
When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. The return is treated as if the item didn't match the listing. 2 business days after receiving the returned item. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. Read theSeller protections policyto find out how to qualify to issue partial refunds. Some returns may remain open for up to 35 business days. document.write ('&cb=' + m3_r); You can choose to add a message to the buyer. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. I'm done with Ebay. I recently asked eBay this exact same question. Annoying isnt it. Preventing returns is about more than protecting the seller rating and feedback score. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Refunds and billing for return shipping costs If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. See the table below for guidance on issuing a partial refund. Both buyers and sellers must meet all applicable return requirements. The buyer returned the item used or damaged. In some cases, your response options may differ. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Both buyers and sellers must meet all applicable return requirements. If the buyer is responsible, choose your return address from the dropdown menu. See Partial refund guidelines. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Also a seller you are always going to have bad buyers here and there, its. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". This can be useful when the buyer isn't completely satisfied with their purchase. For returns and exchanges less t I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons.
What happens if an eBay seller doesn't accept a return? - Quora If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. The seller is required to respond and honor their returns policy. Welcome to the Returns board! As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. If we're asked to step in and help, we may ask the buyer to return the item to you. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Withdrawals may be covered separately by the eBay vault. Sorry if these are easy answers, I've never done this before! If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Help for buyers and sellers. var m3_u = (location.protocol=='https:'? If the item is returned used or damaged, you may qualify to give the buyer a partial refund. if (!document.MAX_used) document.MAX_used = ','; Something went wrong. [CDATA[ How to give a partial refund after the item is returned. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. eBay may step in without the buyer asking if the seller didn't respond to the return request. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. I am not saying that's what OP was doing, just informational, since they are new to SNADs. Buyer's expect returns. ("free returns" or "buyer pays"). I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Enter the amount you wish to offer the buyer. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Big surprise there. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. document.write ("?zoneid=4"); eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Most sellers don't understand this. It may only be used to recoup losses when an item is returned used or damaged. am I required to pay for shipping? No returns sellers can't "refuse" a SNAD. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. On our second correspondence the buyer replied, "unfortunately doesn't work for me. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Otherwise you can consider this closed - nothing more for you to do. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. document.write ("'><\/scr"+"ipt>"); In some cases, your response options may differ. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. They say, Buyer beware but what about the sellers? If an item is being returned, the seller is responsible for return shipping. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. But I certainly won't be surprised if I have to allow a return anyway. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. If the buyer does not ship the return by the specified date, eBay may close the return request.
How to Handle eBay Returns - Zenstores The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. Extremely frustrating. Keep in mind that some returns can remain open for up to 35 business days. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Copyright 1995-2023 eBay Inc. All Rights Reserved. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. Sellers are required to deliver the item as it was described in the listing. On the next page you'll see the refund amount. Our video below also shows the steps you can take to offer a partial refund on eBay. The seller may exclude original shipping costs from the refund. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Open a Disput. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. See our Partial refund guidelines for more details. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. You need to call ebay. eBay Money Back Guarantee covers most transactions on eBay. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Carefully check the returned item before issuing a refund. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. In some cases, eBay may automatically accept the return on the seller's behalf. You can see it on the listing if it qualifies. 04-18-2022
eBay Will Not Back Your Return Policy - YouTube Depending on your return policy, this may or may not include the original shipping cost. Proof that the buyer collected the item - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Accept the return:The buyer will send the item back to you for a full refund. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Evidence of successful delivery to the authenticator
ebay seller doesn t accept returns - austinresearch.co.uk Select the percent you want to deduct from the refund amount. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. I was not trying to show how it 'benefit a buyer". I recently sold a dji osmo mobile on eBay, I specified no returns. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Ebay has a 30 day money back guarantee that is available on most all items sold here. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab.
How to handle a return request as a seller | eBay We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Now, even clear cases of buyer's remorse are allowed to return. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Need to report a problem or not sure about the next steps? For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method.